DeltaTrak provides a robust and friendly return policy. If you need to return an item to DeltaTrak, please read the following:
In the event you have reason to return a product to DelaTrak, please help us to process your request by contacting your account representative and requesting a Return Goods Authorization number (RGA#). Your RGA number will identify the product when it received at our facility and it will help smooth the processing for improved efficiency. If you do not know who your account representative is, please call our Customer Service department at 1-925-249-2250 ext. 5121.
Items being returned for credit must be shipped back to DeltaTrak in the original condition as they were received, within 20 Days from date of purchase. The RGA number must be clearly marked on all packages and documents.
The following non-returnable conditions will apply:
- Custom, special order items
- Disposable PPE supplies that were opened
- Items with damaged, missing or defaced labels.
- Instruments that were used beyond the design limits of the product.
- Instruments exhibiting obvious physical damage.